K-O Concepts recirculating water chillers are built rugged. Our chillers are designed for reliability, easy maintenance, and worry free operation. However; water chillers built to strict standards and quality occasionally require maintenance.

K-O Concepts has a variety of support options:

• Phone: 9:00AM - 5PM EST 5 days a week access to service engineers for troubleshooting assistance. Please call 407-296-7788
• E-mail: To Obtain a RMA #: Customer Service
• To Obtain Technical Assistance: Contact Us
• Web: Product Overviews provide Product Manuals that contain technical documentation, maintenance tips, and service information.
• Factory Service / Repair: System diagnosis is completed within 2 days of receipt of the unit.

 

To return a product to K-O Concepts, please have the following information available prior to contacting us.

• Your Company Name
• Billing Address
• Shipping Address
• Contact Person
• Phone / Fax #
• E-mail Address
• Part / Model # of item to be returned
• Serial # of item to be returned
• Purchase order # / Billing Information

After the RMA is issued by K-O Concepts, the package must be clearly marked with the RMA number on the attention line of the address.

Please mark the package in the following manner:

K-O Concepts, Inc.
4375 South Street
Titusville, Florida, 32780
Attn: RMA____

Before sending your unit in for maintenance we request that all customers follow our shipping guidelines. Following these guidelines insures that your unit will arrive at K-O Concepts, Inc. without shipping damage. K-O Concepts is not responsible for shipping damage incurred using other carriers other than those listed on our web page.

Accepted Shipping Methods

• BellAir Expediting
• Conway Freight
• Fed Ex Freight

UNITS MUST BE RETURNED IN THE ORIGINAL PACKING AND MUST BE STRAPPED TO A PALLET.

Customers who do not follow the guidelines listed on this page are subject to K-O Concepts, Inc. refusing shipment and returning the shipment to the customer site; freight collect.