RMA Form

Company Name*


First Name*


Last Name*


Phone*


E-mail*


State/Region*


Country*


Model*
e.g. DMC-20-G2


Quantity*
number of units


Serial Number*
e.g. 16090997


Original PO #
(if known)


Failure Description*
Please provide as much detail as possible.


Environmental Conditions
(Hot/Cold - Dirty/Clean)


If you have a photo please send it to info@k-oconcepts.com after submitting the form so our service team can better assist you. Make sure to include the RMA # in the subject line of the e-mail.

Reason for Service / RMA*
Chiller Does Not Power On
Broken Pressure Gauge
Other (Please Describe)

Damaged

Date*


The service department will contact you within one business day of this request.

After the RMA is issued by K-O Concepts, Inc. the package must be clearly marked with the RMA number on the attention line of the address.

Please mark the package in the following manner:

K-O Concepts, Inc.
1200 White Drive, Suite D
Titusville, Florida 32780
Attn.: RMA____

Before sending your unit in for maintenance we request that all customers follow our shipping guidelines. RMA Instructions can be obtained by calling K-O Concepts, Inc. Following these guidelines insures that your unit will arrive at K-O Concepts, Inc. without shipping damage.

*FAILURE TO PACK / SHIP UNIT PROPERLY (PER RMA INSTRUCTIONS PROVIDED) MAY RESULT IN K-O CONCEPTS, INC. REJECTING SHIPMENT, AND RETURNING THE SHIPMENT TO THE CUSTOMER SITE FREIGHT COLLECT.*