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K-O Concepts, Inc. Request Service or Repair

K-O Concepts, Inc.

     At K-O Concepts, Inc. we have been designing and manufacturing precision recirculating coolant chillers for 25 years. This experience has resulted in products that provide out-of-the-box thinking for your cooling requirements.  Innovation comes standard with our 19” rack mount configuration to save floor space and aid in integration into your system.


RMA Form

K-O Concepts recirculating water chillers are built rugged. Our chillers are designed for reliability, easy maintenance, and worry free operation. However; water chillers built to strict standards and quality occasionally require maintenance. This form must be completed and submmited before an RMA will be issued. Please allow up to one business day for us to call or e-mail you back with a response.

  • Factory Service / Repair: System diagnosis is completed within 2 weeks of receipt of the unit. Lead times may be longer depending on current work load.

Company Name*


First Name*


Last Name*


Phone*


E-mail*


State/Region*


Country*


Model*
e.g. DMC-20-G2


Quantity*
number of units


Serial Number*
e.g. 16090997


Original PO #
(if known)


Failure Description*
Please provide as much detail as possible.


Environmental Conditions
(Hot/Cold - Dirty/Clean)


If you have a photo please send it to info@k-oconcepts.com after submitting the form so our service team can better assist you. Make sure to include the RMA # in the subject line of the e-mail.

Reason for Service / RMA*
Chiller Does Not Power On
Broken Pressure Gauge
Other (Please Describe)

Damaged

Date*


The service department will contact you within one business day of this request.


After the RMA is issued by K-O Concepts, Inc. the package must be clearly marked with the RMA number on the attention line of the address.

Please mark the package in the following manner:

K-O Concepts, Inc.
4375 South Street
Titusville, Florida, 32780
Attn.: RMA____

Before sending your unit in for maintenance we request that all customers follow our shipping guidelines. RMA Instructions can be obtained by calling K-O Concepts, Inc. Following these guidelines insures that your unit will arrive at K-O Concepts, Inc. without shipping damage.

*FAILURE TO PACK / SHIP UNIT PROPERLY (PER RMA INSTRUCTIONS PROVIDED) MAY RESULT IN K-O CONCEPTS, INC. REJECTING SHIPMENT, AND RETURNING THE SHIPMENT TO THE CUSTOMER SITE FREIGHT COLLECT.*